DEPT · 01 24 × 7 × 365
Support
Outages, tickets, account questions — humans on‑shift around the clock.
- Portal
- portal.trupoint.com
- support@trupoint.com
- Phone
- 1‑866‑326‑4857 ext. 1 toll free
- Hours
- 24 × 7 × 365
Discovery call 30 minutes.
Support · Billing · Partner contacts below
30 minutes.
Real answers.
No sales theatre.
You'll talk to a senior engineer — not an SDR. We'll map your current architecture on one call and send a one-pager the next day.
Offices
Toronto · Kelowna
HQ Unit 203, 3475 Rebecca Street
Oakville, ON L6L 0H3
Oakville, ON L6L 0H3
Canadian-owned · Canadian-hosted · Canadian-supported
Already a client
Reach the right team.
One toll‑free number, three extensions. Or skip the phone tree and go straight to the customer portal.
DEPT · 02 Mon – Fri
Sales
New deployments, scoping, pricing for direct customers.
- sales@trupoint.com
- Phone
- 1‑866‑326‑4857 ext. 2 toll free
- Hours
- Mon – Fri · 9 AM – 7 PM EST
DEPT · 03 Mon – Fri
Finance
Billing, invoices, payment methods, statements.
- Portal
- portal.trupoint.com
- billing@trupoint.com
- Phone
- 1‑866‑326‑4857 ext. 3 toll free
- Hours
- Mon – Fri · 9 AM – 7 PM EST
1Support
2Sales
3Finance
What to expect
A discovery call with us looks like this.
00
Before the call
We read anything you share — current MSA, recent audit, insurance questionnaire. Zero homework for you.
05
First 5 minutes
We ask three questions: what's prompting this, what's working, what isn't. No slide deck.
20
Next 20
Architecture whiteboard — we map your current state and sketch a Zero Trust or compliance path on-screen.
24h
The next day
One-page summary with the three things we'd change first, in priority order. Yours whether we work together or not.