TruOffice™
Fully managed IT. Reliably Canadian. A Canadian Service Desk, a dedicated TAM, and an ITIL-based operating model — with the network gear, M365 tenant, and VoIP all under one roof.
Most managed IT is reactive, offshore, and opaque.
You open a ticket, wait hours, get a stranger, repeat yourself three times. Nothing improves — it just recurs. Meanwhile your vCIO can't tell you what's actually going on in the environment.
One team, ITIL-based, with your TAM on speed-dial.
Your Technical Account Manager owns the relationship. ITIL is the operating model. Your Canadian service desk knows your environment, your runbooks, and your people — because they work with us every day.
Everything that makes an office run.
Service Desk
24/7 Canadian analysts. Tier 1 through Tier 3 under one roof — no offshore tiers, no script-reading.
- Phone · portal · chat
- P1 response in 15 min
- Full runbook library
Microsoft 365
Fully managed tenant: Exchange, SharePoint, OneDrive, Teams, Copilot governance. Hardened to CIS M365 baselines on day one.
- Tenant admin
- Licence optimization
- Copilot rollout
Teams VoIP
Business-class cloud voice inside Teams. Direct routing via our Canadian carrier partners — no separate handset app.
- Number porting
- Auto-attendants
- Call analytics
Firewall & Network
Managed firewalls, switches, and Wi-Fi. Monitored, patched, and aligned with your Zero Trust posture.
- Next-gen firewall
- Switching & PoE
- Enterprise Wi-Fi 6/7
Backup & Continuity
Immutable backup for endpoints, servers, and M365. Annual tested restores to the TruPoint Private Cloud.
- Immutable storage
- <24h RPO
- Tested DR
Technical Account Manager
Your assigned senior technologist. Quarterly business reviews, roadmap ownership, and escalation authority.
- Named person
- QBRs & roadmap
- Escalation path
Commitments in writing, measured every month.
Your TAM runs your IT like a board member.
A cadence that keeps the relationship strategic — not just ticket-driven.
- Weekly: operational stand-up, ticket review, open risks
- Monthly: SLA scorecard, patch report, security posture
- Quarterly: business review — roadmap, spend, capacity planning
- Annually: architecture review + 3-year IT plan refresh
Meet your TAM before you sign.
We introduce the TAM in discovery — not on day one of an SOW. You'll know the person before the paperwork.